Change to Management of Draft Course Records Effective Dec. 1, 2012

Changes to the Learning Center

The American Red Cross continues to improve the functionality of the Learning Center and the communication around submitting course records. The following changes will go into affect December 1, 2012 related to course record submissions.

Rationale for the Change

There are more than 100,000 draft course records in the Learning Center today. These draft records cause confusion and duplication of recorded training, invoicing and delays in certificate distribution. For these reasons, the Red Cross is making changes to the functionality of online course record submission as well as changes in the procedures for processing course records received via email or postal mail.

Summary of Changes

Changes to submissions via the Learning Center (effective December 1, 2012)

  1. Course Date: You will no longer be able to enter a course record in the system with a course date that is greater than the current day’s date.

  2. Check for duplicates: The system will perform a check for a duplicate entry when a draft is being created. If present, users will be given a choice to view and use the suggested duplicate or to continue to create a new course record.

  3. Auto Deletion and Notifications: Once a draft record is created, the contact on the record will receive a notification that a draft course record has been created. The contact will have 2 days to complete the record for submission or it will be deleted. The contact will receive a reminder notification of the draft record in one day.

  4. Deletion of existing draft course records: On December 14, 2012 all draft records created on November 30, 2012 or before will be deleted from the system.

 

Changes to submissions via email or postal mail

The American Red Cross Training Support Center will process course records received via email and postal mail that are complete. If a course record is missing information or is unable to be fully entered, the course record (and any submitted payment) will be returned. The reason for the return and the required action will also be included. The course record will need to be resubmitted.

Detailed directions for this activity can be found in the Creating a Course Record as a CR Administrator Job Aide found at instructorscorner.org/files/843. If you have questions regarding these changes, please contact us at 1-800-REDCROSS (1-800-733-2767) or support@redcrosstraining.org.