Over the years, we have extended credit to almost all of our customers and issued invoices even for very small amounts. However, our records show a high delinquency rate on small invoice amounts, as well as, associated high administrative and collection costs, often exceeding the value of the invoices themselves. Low-value invoicing has proven not to be cost effective and will be discontinued.

New Payment Policy

Beginning January 1, 2013, we are implementing a change in our payment policy. Invoicing will no longer be an option for payment of training fees less than $500.

Payment Options

We will gladly work with you to arrange alternate payment methods including pre-payment, credit card, checks and money orders for the payment of training fees. Customers that meet the $500 per class threshold may be considered for credit approval. Because credit approval is reviewed and approved by your health and safety field representative, you may obtain the Credit Approval Request Form from your representative or email paymentpolicy@redcross.org with your contact information.

Learning Center Course Record Entry

The Red Cross encourages all Authorized Providers and Licensed Training Providers to use the Learning Center Course Record Entry (CRE) system. By using the CRE, instructors and organizations can enter student names, pay by credit card, and request wallet certification cards for each student, if desired. Once the course has been approved, instructors will then receive an email which allows 8 ½” x 11” completion certificates to be printed. Detailed directions for this activity can be found in the Creating a Course Record as a CR Administrator Job Aide found at instructorscorner.org/files/843.

If you have questions regarding these changes, please send your inquires to paymentpolicy@redcross.org. Thank you for your continued support of the American Red Cross and your direct efforts in making our communities safer.